tekkabuzz's Privacy Policy

1. Introduction and Applicability

This Privacy Policy ("Policy") applies to the tekkabuzz platform and all services associated with it. It describes how tekkabuzz collects, processes, stores, and protects users' personal information.

By accessing this site or registering an account, you are considered to have voluntarily agreed to all terms of this Policy. If you do not agree with any term, please refrain from using the platform. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

tekkabuzz treats user privacy as its highest priority. Our goal is to keep your personal information secure and to use it only for the purpose for which it was collected. Your information is never sold to any third party.

2. Information Collection

tekkabuzz collects information from users in various situations. The information collected can broadly be divided into two categories:

2.1 Information Provided Directly

Information you provide yourself during account registration or while using the service:

• Full name and date of birth (for age verification)
• Valid mobile number and email address
• National ID card or equivalent identity document details
• Mobile number linked to your bKash, Nagad, or Rocket account (for processing transactions)
• Any messages or complaints you submit via support chat or email

2.2 Automatically Collected Information

Information that is automatically collected technically while you use the platform:

• IP address and device information (operating system, browser version)
• Time of site access, pages visited, and navigation patterns
• Gaming activity logs — which games were played, bet amounts, win/loss records
• Information obtained from cookies and similar tracking technologies (see Section 6)

3. Purpose of Information Use

tekkabuzz uses collected information only for the specific purposes listed below:

3.1 Account Management and Verification

The information you provide is used to complete the registration process, verify your identity, and ensure the security of your account. A mobile number is essential for OTP verification and login security.

3.2 Transaction Processing

Your payment-related information is used to process deposits and withdrawals. tekkabuzz maintains a minimum deposit limit of ৳300 and a minimum withdrawal limit of ৳1,000.

3.3 Customer Support

Your contact information and details of any issues are used to provide 24/7 live chat and email support.

3.4 Fraud Prevention and Security

Automatically collected data is analysed to detect unusual account activity, prevent the use of multiple accounts, and maintain the overall security of the platform.

3.5 Service Improvement

Usage patterns are analysed to make the platform's design and functionality more useful. tekkabuzz regularly reviews its service quality and works to improve the user experience.

3.6 Responsible Gaming Monitoring

Users' gaming activity data is monitored to comply with responsible gaming standards. If unusual betting behaviour is detected, necessary steps are taken.

4. Information Storage and Security

4.1 Retention Period

Collected information is stored for as long as your account is active. Even after an account is closed, transaction and gaming history may be retained for a defined period, as this information may be needed for fraud investigations and other processes.

4.2 Security Measures

tekkabuzz uses industry-standard technical safeguards to protect your information:

• SSL encryption — all data exchanged between your browser and our servers is transmitted in encrypted form
• Sensitive data (such as passwords) is stored in hashed form — no one can read it directly
• Suspicious login attempts are automatically blocked
• Regular security reviews and system updates are carried out
• Server access is restricted to authorised staff only

4.3 Data Breach

If a data security breach occurs for any reason, affected users will be notified as quickly as possible and necessary protective measures will be taken.

5. Sharing Information with Third Parties

tekkabuzz never sells your personal information to any third party for marketing purposes. However, in the normal course of operating the service, limited information may need to be shared in certain specific situations:

5.1 Service Provider Partners

Only the necessary information is shared with organisations engaged for payment processing (bKash, Nagad, Rocket), game software providers, and technical infrastructure management. These organisations work under tekkabuzz's instructions and may not use this information for their own purposes.

5.2 Legal Obligations

tekkabuzz may be required to disclose information due to a court order, a legitimate government request, or another legal process. In such cases, only the minimum information that is strictly necessary will be disclosed.

5.3 Business Transfer

In the event of a business merger or acquisition, user information may be transferred to the new entity. In such a situation, users will be informed in advance and the protections in this Policy will remain in effect.

6. Cookies and Tracking Technology

6.1 What Are Cookies

Cookies are small data files stored in your browser or on your device. When you access the tekkabuzz site, certain cookies are automatically saved.

6.2 Use of Cookies

tekkabuzz uses cookies for the following purposes:

• Keeping login sessions active and reducing the need to enter a password repeatedly
• Remembering user preferences (language, display settings)
• Analysing which parts of the site are used most
• Security verification and detection of suspicious activity

6.3 Cookie Control

You can disable cookies from your browser settings. However, please note that disabling cookies may cause some site features to not work properly — particularly login sessions and account-related features.

7. User Rights

tekkabuzz believes every user should have certain rights over their own information. You may exercise the following rights:

7.1 Right to Access Information

You have the right to know what information is stored in your account. This information will be provided upon contacting the support team.

7.2 Right to Correct Information

If there is any error in the information you have provided, you may request a correction. Contact support to update your name, contact details, or other personal information.

7.3 Request to Delete Information

After closing your account, you may request that your information be deleted. However, certain specific information may need to be retained for a period due to legal or regulatory requirements.

7.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn them off from your account settings or by informing the support team directly. However, it is not possible to stop sending important account-related messages (security alerts, transaction confirmations).

For more details about these rights, you can visit our Frequently Asked Questions section.

8. Underage Users

tekkabuzz strictly prohibits anyone under the age of 21 from using the platform. Age is verified at the time of registration and additional identity documents may be requested in cases of doubt.

If we are informed for any reason that someone under the age of 18 or 21 has created an account, that account will be closed immediately and all associated information will be deleted. If a guardian believes their child is using this platform, please contact the support team directly.

9. Policy Changes

tekkabuzz reserves the right to update this Privacy Policy when necessary. If significant changes are made, users will be notified via their registered email or through a notice on the site.

Continuing to use the site after changes have been made will be considered as your agreement to the new policy. It is therefore recommended that you review this page regularly. The effective date of each update will be noted at the top of this page.

For more information related to this Policy, please read our About Us page, which contains full details about tekkabuzz's goals and values.

10. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

• 24/7 live chat support — start a chat directly from any page on the site
• Email: [email protected]

The support team provides assistance in both Bengali and English. Privacy-related requests are generally processed within a reasonable time.